AI concept for a patient-centric experience for healthcare providers
AI concept for a patient-centric experience for healthcare providers
AI concept for a patient-centric experience for healthcare providers
AI concept for a patient-centric experience for healthcare providers
AI concept for a patient-centric experience for healthcare providers
Senior Designer, PwC Experience Center
The health care industry is struggling to produce the digital experiences customers expect across industries.
PwC's Experience Center was challenged to design and build a prototype that health care providers could use to provide customers with a patient-centric digital and AI experience.
The prototype was to be showcased at a top health care conference (HIMSS).
The health care industry is struggling to produce the digital experiences customers expect across industries.
PwC's Experience Center was challenged to design and build a prototype that health care providers could use to provide customers with a patient-centric digital and AI experience.
The prototype was to be showcased at a top health care conference (HIMSS).
The health care industry is struggling to produce the digital experiences customers expect across industries.
PwC's Experience Center was challenged to design and build a prototype that health care providers could use to provide customers with a patient-centric digital and AI experience.
The prototype was to be showcased at a top health care conference (HIMSS).
The health care industry is struggling to produce the digital experiences customers expect across industries.
PwC's Experience Center was challenged to design and build a prototype that health care providers could use to provide customers with a patient-centric digital and AI experience.
The prototype was to be showcased at a top health care conference (HIMSS).
Using PwC’s deep industry knowledge, we identified top patient pain-points to drive features
Using PwC’s deep industry knowledge, we identified top patient pain-points to drive features
Using PwC’s deep industry knowledge, we identified top patient pain-points to drive features
Auto-scheduling
Price transparency
Mobile check-in & pay
Wait-time estimator
Post-care instructions
Clinician messaging
Post-care instruction
The experience would be powered by an AI assistant named audrey
The experience would be powered by an AI assistant named audrey
The experience would be powered by an AI assistant named audrey
Our goal was to reduce the barriers of managing health care so patients can focus on getting healthy.
Our persona had a relatable story that represented the difficulties of healthcare
Our persona had a relatable story that represented the difficulties of healthcare
Our persona had a relatable story that represented the difficulties of healthcare
Zea is a single mother with back pain, a hectic schedule, and new insurance.
Final story-based prototype
Final story-based prototype
MVP of health institution implementation
MVP of health institution implementation
