Getting veterans the help they deserve
Getting veterans the help they deserve
Getting veterans the help they deserve
Getting veterans the help they deserve
Senior Designer, PwC Experience Center
Senior Designer, PwC Experience Center
Senior Designer, PwC Experience Center
Veterans face a myriad of challenges getting their well-deserved medical benefits from the VA.
Our goal was to prototype a solution that removed barriers of being healthy after service.
Veterans face a myriad of challenges getting their well-deserved medical benefits from the VA.
Our goal was to prototype a solution that removed barriers of being healthy after service.
Veterans face a myriad of challenges getting their well-deserved medical benefits from the VA.
Our goal was to prototype a solution that removed barriers of being healthy after service.
Veterans face a myriad of challenges getting their well-deserved medical benefits from the VA.
Our goal was to prototype a solution that removed barriers of being healthy after service.
"I kept having to tell my story over and over again."
"I kept having to tell my story over and over again."
"I kept having to tell my story over and over again."
"I kept having to tell my story over and over again."
Untangling the VA health benefits application
Untangling the VA health benefits application
Untangling the VA health benefits application
We spoke with veterans and simulated what it would be like to try and navigate on their own, only knowing about va.gov.
We spoke with veterans and simulated what it would be like to try and navigate on their own, only knowing about va.gov.
We spoke with veterans and simulated what it would be like to try and navigate on their own, only knowing about va.gov.
Design principles
Design principles
Design principles
Transparent feedback
Transparent feedback
Transparent feedback
Brings my circle with
Brings my circle with
Brings my circle with
Personalized to my needs
Personalized to my needs
Personalized to my needs
Keeps me engaged
Keeps me engaged
Keeps me engaged
Predictive to my situation
Predictive to my situation
Predictive to my situation
Mental health conscious
Mental health conscious
Mental health conscious
Mood board
Mood board
Mood board
eeva, the AI companion
eeva, the AI companion
eeva, the AI companion
Designing for the future of an integrated world, we created Everything-Everywhere-Veteran Affairs, or eeva. She would be the VA-expert veterans could rely on at any time, and get to know you on a personal level to best understand your needs. She'll even alert your close ones if she notices a behavior change.
