Getting veterans the help they deserve

Senior Designer, PwC Experience Center

Veterans face a myriad of challenges getting their well-deserved medical benefits from the VA.

Our goal was to prototype a solution that removed barriers of being healthy after service.

"I kept having to tell my story over and over again."

Untangling the VA health benefits application

We spoke with veterans and simulated what it would be like to try and navigate on their own, only knowing about va.gov.

Design principles

Transparent feedback

Brings my circle with

Personalized to my needs

Keeps me engaged

Predictive to my situation

Mental health conscious

Mood board

eeva, the AI companion

Designing for the future of an integrated world, we created Everything-Everywhere-Veteran Affairs, or eeva. She would be the VA-expert veterans could rely on at any time, and get to know you on a personal level to best understand your needs. She'll even alert your close ones if she notices a behavior change.

Final story-based prototype

Case Studies

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