Make the mobile app the best way to engage with T-Mobile

Make the mobile app the best way to engage with T-Mobile

Make the mobile app the best way to engage with T-Mobile

Make the mobile app the best way to engage with T-Mobile

Senior Designer, App Commerce Team

200+ million rows of data from mobile events daily

200+ million rows of data from mobile events daily

200+ million rows of data from mobile events daily

Data science and analysis used to drive design decisions such as the main navigation.

Finding the sweet spot with user research

Finding the sweet spot with user research

Finding the sweet spot with user research

Our team user tested on a regular basis to validate designs using small and targeted prototypes.

75% reduction of steps to report a phone lost

75% reduction of steps to report a phone lost

75% reduction of steps to report a phone lost

We drastically reduced the common customer tasks to lower cognitive loads through task analysis.

We drastically reduced the common customer tasks to lower cognitive loads through task analysis.

We drastically reduced the common customer tasks to lower cognitive loads through task analysis.

Stakeholder alignment
Stakeholder alignment

Ongoing design reviews with product, marketing, business, and engineering to incorporate feedback into iterative designs.

Agile methodology
Agile methodology

Aligned our design milestones with engineering’s 2 week sprints and monthly user research usability sessions.

$4 per call saved
$4 per call saved

The biggest KPI to measure for the mobile app is reducing the amount of support calls to impact the bottom line.

From style guide to design system

I helped lay the foundation with engineering to transform a style guide into a code-based system across web and mobile platforms.

© Brian Eckmann